STORE POLICY

Customer Care

WILFLO Online Store Policy

Thank you for shopping with WILFLO. We want every customer to feel confident, comfortable, and satisfied with their purchase. Please review our store policy before placing an order.

Returns & Exchanges

WILFLO accepts returns within 15 days from the date of purchase, except for items marked FINAL SALE.

To qualify for a return, items must be:

• Unworn, unused, and unwashed

• Free from stains, odors, makeup, deodorant marks, or damage

• Returned with original tags and packaging, when applicable

• Accompanied by proof of purchase or order confirmation

Items marked FINAL SALE cannot be returned, exchanged, or refunded.

Refunds

Once your return is received and inspected, WILFLO will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping fees, delivery fees, and transaction fees are non-refundable unless the return is due to an error by WILFLO.

Exchanges

Exchanges may be available for a different size, color, or item, depending on stock availability. If the requested item is unavailable, store credit or a refund may be offered once the returned item is approved.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact WILFLO within 3 days of delivery with your order number and photos of the issue. We will review the claim and provide the next steps.

Shipping Policy

Orders are processed after payment confirmation. Delivery times may vary based on location, courier availability, holidays, and other delays outside of WILFLO’s control.

WILFLO is not responsible for lost or delayed packages caused by incorrect customer information, courier delays, or missed delivery attempts.

Customer Responsibility

Customers are responsible for entering the correct name, phone number, email address, and delivery information at checkout. Any additional shipping cost caused by incorrect information may be the customer’s responsibility.

Contact

For returns, exchanges, or order questions, please contact WILFLO through our official customer service email, WhatsApp, or website contact form.

WILFLO
The will to succeed and the ability to flow through adversity.

Privacy & Safety

I’m a privacy & safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully.

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site!